Our refund policy varies based on what you have reserved or booked with us. We do our best to be as flexible as possible when it comes to bookings, but we are a non-profit!

  • Standard Cancellation Policy for Guest Lodging: A valid credit card is due upon booking. Should a guest cancel between five (5) days and 24 hours prior to arrival, guest is subject to a one (1) night room charge per room. Should a guest cancel within 24 hours or if the guest is a no show, Mount Sequoyah reserves the right to charge the full amount according to the reservation. Once a guest cancels a reservation, the cancellation is deemed final and cannot be restated after the cancellation. The card on file will automatically be charged upon arrival, unless a different form of payment is requested by the guest.
  • High-Demand Cancellation Policy for Guest Lodging (Ex: UA Football, UA Graduation, BBB, etc.): A valid credit card is due upon booking. Guests may cancel reservation more than one (1) month prior to arrival at no penalty. Should a guest cancel between one (1) month and 24 hours prior to arrival, guest is subject to a one (1) night room charge per room (at special event rate). Should a guest cancel within 24 hours or if the guest is a no show, Mount Sequoyah reserves the right to charge the full amount according to the reservation.
  • For summer camps and swim team registrations, there is a $25 non-refundable fee associated with signing up for any of our programs.
  • For meetings/conferences/events/weddings/etc., a 15% deposit is required to reserve the space(s). If a guest cancels prior to 1 month before their event date, they are eligible for a full refund of their deposit. If a guest cancels within a month of their event, they forfeit their deposit.

Our privacy policy is simple:

We promise to never give any personal information you share with us to anyone for any reason. We thank you for trusting us and we look forward to sharing any information you requested from us.  If you no longer want to receive emails or other forms of communication from us, simply use the “unsubscribe” link at the bottom of any email we send you. You may also email us at stay@mountsequoyah.org or call us at 479-443-4531 to request we no longer contact you.

Mount Sequoyah has a new app for viewing the pool schedule. The privacy policy for this app is as follows:

” Mount Sequoyah Center, its staff, board, volunteers, and alike all take your privacy very seriously.  Our Android app, Mount Sequoyah Swim, uses no third-party analytics or advertising frameworks.  Mount Sequoyah Swim logs no information on you.  It does not collect, transmit, distribute or sell your data, and Mount Sequoyah, its staff board, volunteers, etc. have no interest in doing such.” 

Thank you for your interest in Mount Sequoyah.